The services we offer.
Humanitarian Settlement Program
TMSG has been subcontracted by Multicultural Australia, through its HSP to settle people arriving under the Humanitarian Refugee Scheme. The program provides a range of services to refugees including case management, assistance on arrival and securing long term accommodation, as well as linkage to support services and the community. Refugee entrants remain in the program for 6 – 18 months depending on their needs. Quarterly Local Area Collaborative meetings with other service providers are important in ensuring ongoing community support.
Settlement Engagement and Transition Support
The Settlement Engagement and Transition Support (SETS) program focuses on improving people’s independence, social participation, economic and personal well being, and community connections. SETS has the following government-funded services:
• Youth Work
• Low to medium intensity casework
People accessing SETS include refugees, migrants through family stream or dependents of skilled migrants. SETS focuses on youth and people with low-English proficiency through individual support and group programs.
Community Action for a Multicultural Society
Community Action for a Multicultural Society (CAMS) is a Multicultural Affairs Queensland-funded project which aims to build inclusive communities across Queensland ensuring that all services are welcoming of people from diverse linguistic and cultural origins.
Multicultural Women’s Group
The Multicultural Women’s Group offers information and social interaction for women, particularly those of non-English speaking backgrounds. Gatherings are held on the fourth Friday of every month from 10am to noon.
Diverse Queensland Workforce
The TMSG Intercultural Employment and Business Hub supports work-ready migrants, refugees and international students to gain meaningful employment. The hub can assist business leaders, at no cost, to provide employment opportunities to dedicate people who will contribute towards growing their business. In addition, the hub works with jobseekers throughout the employment journey, to strengthen job-readiness skills, assist with job applications, provide support to gain short-term and long-term employment and expand employment opportunities and networks.
Skilling Queenslanders for Work
This free training and employment support program assists eligible refugees and migrants to build skills to maximise local job opportunities and access to further training, through gaining a nationally recognised qualification. The qualification delivered under this program is a Certificate II in Skills for Work and Vocational Pathways.
The program provides tailored support based on the individual's needs, with mentoring and coaching, focusing on improving literacy, numeracy and digital literacy and access to further education pathways and employment based on skills and goals. As well as training, participants receive support to develop a resume, cover letter, obtain police checks and other relevant documentation required to access employment or further education.
Advocacy
TMSG staff engage in individual advocacy with clients to ensure access to services and equity in understanding their rights and available services.
TMSG staff also engage in systemic advocacy to affect policy changes and to uphold Human Rights through contributions to strategic service networks, peak bodies, community development strategies, through serving on public committees and boards, contributions to research and ongoing participation in forums and public debates.
Small group programs
One-on-one English conversation sessions, sewing and handicraft classes are held regularly each Friday, except the fourth Friday of the month. TMSG collaborates with other local organisations to host regular events including Harmony Day and Refugee Week activities.
Cultural Conversations
Our skilled and experienced team of Bicultural Support Workers (BSWs) is from more than 16 countries, and speak more than 20 languages. They are available to provide practical language and/or cultural support to your staff and/or clients. We can also arrange guest speakers and cross cultural workshops to suit your needs. Contact us to discuss fees and your requirements.
Volunteer program
TMSG offers a range of opportunities for you, your organisation or business to be involved through donating your time, energy and skills. The contribution of volunteers is vital to TMSG. We recognise the reciprocal nature of volunteering and are committed to providing an experience that:
Supports the work of TMSG, and
Meets the needs and expectations of individual volunteers
Refugee and Immigration Legal Service
TMSG cannot provide immigration advice as we are not an accredited migration agency.
The Refugee and Immigration Legal Service (RAILS) provide free legal assistance in immigration and refugee cases to people in need. RAILS visits TMSG bi-monthly to hold individual appointments for people who have come to Australia under the Humanitarian Program and need assistance with family reunion. Contact TMSG for more information and to request an appointment.
Students and trainees
TMSG links with local, national and international universities, schools and training organisations to provide industry experience and support the development of professional and practical skills.
TMSG Resources
TMSG meeting rooms are available for use by groups and community organisations during business hours to deliver information sessions on topics important to settlement. Contact us for more information
